Detailed description of goods and/or services
TonerTown is a business in the printer consumables industry that markets the sale
of original and recycled printer cartridges.
Subject to availability and receipt of payment, requests will be processed within
one business day and delivery confirmed by way of email with the courier reference
The offering on this website is available to South African clients only
Return and Refunds policy
The provision of goods and services by TonerTown is subject to availability. In
cases of unavailability, TonerTown will notify the client by email and refund the
client in full within 14 days. Cancellation of orders by the client will attract
a 10% administration fee.
Faulty cartridges may be returned within 3 months of purchase, subject to the customer
giving a full description of the problem being experienced with the cartridge.
Customers who purchase ink tanks, particularly Epson and Canon, need to ensure that
they have gone through the full print head cleaning cycle after replacing cartridges.
Details of print head cleaning instructions can be found in the printer manual.
TonerTown shall take all reasonable steps to protect the personal information of
users. For the purpose of this clause, "personal information" shall be
defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards or by bank transfer into
the TonerTown bank account, the details of which will be provided on request.
Credit card acquiring and security
Credit card transactions will be acquired for TonerTown via PayGate (Pty) Ltd who
are the approved payment gateway for Standard Bank of South Africa. PayGate uses
the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit
card details are stored on the website. Users may go to www.paygate.co.za to view
their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by TonerTown separately from card details which
are entered by the client on PayGate’s secure site. For more detail on PayGate
refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder
is South Africa. Transaction Currency is South African Rand (ZAR).
TonerTown takes responsibility for all aspects relating to the transaction including
sale of goods and services sold on this website, customer service and support, dispute
resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and TonerTown chooses as its
domicilium citandi et executandi for all purposes under this agreement, whether
in respect of court process, notice, or other documents or communication of whatsoever
nature as Unit E, 3 Roper Street, New Centre, Johannesburg.
TonerTown may, in its sole discretion, change this agreement or any part thereof
at any time without notice.
This website is run by EGT Trading (Pty) Ltd based in South Africa trading as TonerTown
and with registration number 2003/014190/03 and VAT number 4420208771.
TonerTown contact details
Support : firstname.lastname@example.org
Support: 0860 111 435