The provision of goods and services by TonerTown is subject to availability. In cases of unavailability, TonerTown will notify the client by email and refund the client in full within 14 days. Cancellation of orders by the client will attract a 10% administration fee.

Faulty cartridges may be returned within 3 months of purchase, subject to the customer giving a full description of the problem being experienced with the cartridge.

Customers who purchase ink tanks, particularly Epson and Canon, need to ensure that they have gone through the full print head cleaning cycle after replacing cartridges. Details of print head cleaning instructions can be found in the printer manual.